Q: How long do helium and normal balloons last?
The lifespan depends on the type of balloon:
12″ Metallic & Chrome Latex Balloons: Approximately 6–8 hours with helium.
18″ & 24″ Bubble Balloons: Approximately 24 hours and will slowly shrink over time. For best results, keep them indoors at room temperature or in an air-conditioned room.
You may also upgrade selected bubble balloons to a longer-lasting option that can last 10 days or more.
Foil Balloons: Approximately 1 day or more
Normal Air-Filled Balloons: Can last 3 days or more, depending on storage. Please keep them away from direct sunlight, heat and sharp objects.
Q: Is there any treatment to make helium balloons last longer?
Yes! We offer Hi-Float treatment for selected latex balloons, which can extend their lifespan up to approximately 18 hours. Additional charges apply.
Please note that Hi-Float is not suitable for foil balloons or transparent bubble balloons with mini balloons inside.
Q: Do you have an event decoration team?
Yes! We have a team that provides event decoration services.
For enquiries, please WhatsApp us at:
+6018-2070 689 / +6018-908 4689
Q: Do you provide same-day delivery?
Yes! We provide same-day delivery within our coverage areas. We Provide 3-Hour Delivery in KL & Selangor
Selected Bull & Rabbit flowers, balloons and gifts are eligible for delivery within 3 hours from order confirmation or earlier in selected areas of Kuala Lumpur and Selangor. Same-day orders should be placed before 3PM. Availability is subject to postcode, product availability and selected public holidays.The cut-off time for same-day delivery is 3:00 PM.
For orders placed after 3:00 PM, you may still place your order for same-day pickup until 5:00 PM. You can choose self-collection or arrange your own driver to collect from our store.
Q: Do you have a physical store?
Yes, we do! 💕
Simply search “Bull & Rabbit Store” on Google Maps or Waze to find us.
Q: How early should I book for personalised balloon decoration?
We recommend booking at least 3 days in advance.
For urgent enquiries, please WhatsApp us at:
+6018-2070 689 / +6018-908 4689
Q: Is there a delivery fee?
Yes. Our delivery fee is approximately RM20–RM30 within KL & Selangor, depending on the delivery location and our coverage area.
Q: Do you deliver every day?
Yes! Our delivery hours are from 9:00 AM–6:00 PM with 3 delivery time slots:
9:00 AM–12:00 PM
12:00 PM–3:00 PM
3:00 PM–6:00 PM
We are closed on public holidays.
Q: How do I know if my order is confirmed?
Once your payment is successfully completed, you will receive an order confirmation by email and WhatsApp from Bull & Rabbit.
If you cannot find the email, please check your Junk or Spam folder.
Q: How can I get free delivery?
Spend RM199 and above to enjoy free delivery.
Free delivery is subject to our delivery coverage area and applicable terms & conditions.
Q: How long do I have to report an issue with my order?
If there is an issue with your balloon or flower order, please contact us within 2 hours after delivery or collection.
Any replacement, refund or compensation will be subject to investigation and approval by our team.
We may not be able to provide compensation for issues reported after the 2-hour period.
Q: Can I add a gift card message to my order?
Yes, of course! 💌
You may add a personalised gift card message of up to 200 characters when placing your order.
Q: What payment methods do you accept?
We accept Visa, Mastercard, FPX Online Banking, e-Wallet via SenangPay and PayPal.
Your bank account and credit card details are not stored on the Bull & Rabbit platform. Payments are processed securely through our payment providers.
Q: Do you provide customised balloons and flowers?
Yes! We provide customisation for both balloons and flower arrangements.
Simply send us a reference photo and our team will advise you on the design and price accordingly.
Q: How long do fresh flower bouquets last?
Our fresh flower bouquets can last approximately 3–5 days.
Keep them at room temperature or in an air-conditioned room and away from direct sunlight and heat.
Bonus tip: Spray a little water occasionally to help the flowers stay fresh longer! 💐
Q: What happens if the recipient is not around to receive the delivery?
If the delivery is to an office, we may pass the order to the recipient’s colleague or leave it with the receptionist.
If nobody is available to receive the order, our rider will return the item to our store. Our customer service team will then contact the sender to arrange the next step.
Please note that an additional delivery fee will apply for re-delivery.
Q: Are the free gifts available throughout the year?
Our free gifts are available throughout the year for selected promotions.
All free gifts are subject to stock availability, applicable areas and the promotion’s terms & conditions.