Q: How long will helium & Normal balloon lasts?

a) FOR OUR LATEX 12″ METALLIC & CHROME LATEX BALLOON THE BALLON LIFESPAN WILL BE APPROXIMATELY 6 HOURS-8 HOURS
B) FOR OUR 18″ & 24″ BUBBLE BALLOON THEIR LIFESPAN WILL BE APPROXIMATELY 24 HOURS AND THEY WILL SLOWLY SHRINK OVERTIME ( IF STORED IN ROOM TEMPERATURE OR AIR CONDITIONED ROOM) *YOU MAY CHOOSE TU UPGRADE YOUR BUBBLE BALLOON TO THEY CAN LAST AT LEAST 10 DAYS ABOVE.
C) FOR OUR FOIL BALLOON, THEY WOULD LAST FOR APPROXIMATELY 24HOURS/1DAY
d) For normal air balloon it can lasted at least 3 days or more subject to storage (make sure do not expose to sunlight, heat & sharp item)
 

Q: Any treatment can make the balloon lasts longer?

YES, WE CAN APPLY HI-FLOAT TREATMENT FOR YOUR BALLOON WHICH CAN EXTEND THE LIFESPAN UP TO 18HOURS-24HOURS. ADDING HI-FLOAT WILL BE ON ADDITIONAL CHARGES YA 😊
*TAKE NOTE THAT HI-FLOAT IS NOT APPLICABLE FOR OUR FOIL BALLOON & TRANSPARENT BUBBLE BALLOON WITH MINI BALLOON YA* 😊 
 

Q: Do you have a decoration team?

YES, WE DO HAVE A TEAM WHO HANDLES EVENT DECORATIONS.
KINDLY REACH US AT: +6018-2070 689 & +6018-908 4689
 

Q: Do you do provide Same Day Delivery?

YES, WE DO PROVIDE SAME DAY DELIVERY SERVICE WITHIN OUR COVERAGE AREA AND THE ORDER CUT-OFF TIME. 
TIME WILL BE AT 3:OOPM YA 😊 

Q: Do you guys have a physical store?

HEY THERE, YES. WE HAVE PHYSICAL STORE 🙂
SEARCH AT GOOGLE/WAZE: BULL&RABBIT STORE (YOU WILL FIND US)

Q: Timelead for Personalized Balloon Decoration Event?

WE NEED AT LEAST 3 DAYS IN ADVANCE, ANY URGENT ENQUIRIES PLEASE WHATSAPPS TO US AT +6018-2070 689 & +6018-908 4689 

Q: Is there any delivery fees?

YES, OUR DELIVERY FEES WILL RANGE FROM RM12 TO RM30 WITHIN KL&SELANGOR.
(WITHIN OUR COVERAGE AREA)

Q: Do you deliver everyday?

HERE YOU GO ON OUR OPERATION HOUR:
EVERYDAY 9AM-6PM
PUBLIC HOLIDAYS:CLOSED

Q: How do i know if my order has been confirmed or successful?

FRET NOT, UPON YOUR PAYMENT HAS SUCCESFULLY MADE, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL FROM BULL&RABBIT. REMEMBER TO CHECK YOUR JUNK/SPAM MAIL BOX IF IT IS NOT IN YOUR INBOX YA 😊

Q: How to entitle free delivery?

PURCHASE MORE THAN RM229.00 WILL BE ENTITLED FOR OUR FREE DELIVERY ( FOR ZONE A,ZONE B AND ZONE C ONLY)

 

Q: Can i add gift card message for my order?

YES, ALWAYS WELCOME. YOU ARE ALLOWED TO HAVE MAX. 200 CHARACTERS IN THE GIFT CARD, ONCE, IT IS DONE JUST ADD TO CART 😊

Q: What payment method do you accept?

WE OFFER PAYMENT VIA VISA OR MASTER (CREDIT CARD), SENANGPAY, PAYPAL AND INTERNET BANKING FPX, ALL YOUR BANK ACCOUNT & CREDIT DETAILS WILL BE NOT STORED AT BULL&RABBIT PLATFORM AND YOUR PAYMENT PROCESS ARE PROTECTED BY MEANS OF INDUSTRY-LEADING ENCRYPTION STANDARDS 😊

Q: What if Recipient is NOT Around to receive? How Will Your Company Handle?

PLEASE TAKE NOTE THAT, IF THE RECIPIENT IS NOT AROUND TO RECEIVE THE DELIVERY, IF IT IS AN OFFICE ADDRESS:
WE WILL PASS IT TO THEIR COLLEAGUE OR LEAVE IT RECEPTIONIST AREA.
SHOULD THERE IS NOBODY IS AROUND TO COLLECT THE ITEM ON THEIR BEHALF, OUR DEIDCATED RIDERS TEAM WILL BE RETURNING THE ITEM TO OUR HQ/OFFICE AND OUR CHEERFUL CUSTOMER SERVICE TEAM WILL BE CONTACTING WITH THE SENDER TO ARRANGE THE NECESSARY. RE-DELIVERY FEE MAY BE IMPOSED FOR A SECOND DELIVERY ATTEMPT.

Our Whole Year Free Gifts

TERMS & CONDITIONS
Subject to the availability at store & areas