terms-&-conditions

General

1. The photos shown on our website might be slightly different in terms of the colour due to the brightness & photo editings.

2. It is not advisable to expose balloons to heat for a long period of time as it will easily burst. It is encouraged to place indoors under  room temperature not exceeding 26 degrees.

Ordering

ORDERING
1. Order and payment made are not refundable and returnable.

2. The management has the right to refund or cancel your orders with prior notice given due to uncertain circumstances.

3. Any cancellation or changes to the order, you are required to inform our team at least 1 day prior to the delivery date.

Payment

1. All the payment has to be paid by credit card, debit card or Online Bank Transfer

Delivery

1. Delivery is available from Monday to Sunday within our coverage area in KL & Selangor

2. Any cancellation or changes to the order, you are required to inform our team at least 1 day prior to the delivery date.

3. All our items are shipped by an appointed third party delivery partner, it will be a responsibility between our delivery partner and the customer during the transition.

4. HELIUM BALLOON DELIVERY – Please ensure someone will be there to receive the order at the earliest time slot that is chosen.
For eg: 10am-2pm, please ensure that there will be someone there within 10am-2pm. Note that our delivery partner waiting time is only 15mins.

5. To re-deliver the orders, charges will be incurred.

6. Orders will be delivered on requested time slots, unless due to unforeseen circumstances, for instance, raining heavily, traffic jam, or any other occurrences happened during the delivery, therefore the actual delivery time will be delayed. Neither the delivery company nor our company will be responsible or compensate for any losses incurred for the delay of delivery date or time.

7. Our third party delivery partner coverage area changes from time to time, If you have placed an order but it is out of our coverage area, Our management has the right to cancel and refund the placed order, with prior notice given to customers.

8. We will not be responsible for any mistake or delay caused by the customer such as incomplete address, incorrect address and contact number, or any other incorrect details provided by the customer. This includes no recipient is around to receive the product during the delivery time.

9. You also need to ensure that the receiver mobile number is reachable on the delivering date. There will be a time when the driver needs to confirm the receiver’s attendance at the delivery address before they proceed with the delivery. Also there will be a time when the driver needs to contact you or the receiver when they are not able to locate the delivery address provided and thus need your guidance. In such a case, if the receiver’s contact number is not reachable or unanswered, we or our delivery partner will not be responsible for any delay caused to or similar to above reasons. 

Returns & Refunds

RETURNS & REFUNDS
1. Orders that have already been placed are not refundable & returnable.

2. We practice one-to-one replacement should there be any problem with our products upon delivery or self pick-up.

3. Upon delivery or acceptance of the product, full responsibility goes to the receiver.

4. Any cash refund to your bank will incur a deduction of 5% bank processing fee from the purchase total amount.

storage & product life span

1. all our helium balloon can last at least for 6 hours from time of preparation. you are required to add hi-float should you need to to triple your balloon floating time.

2. upon receiving of the products, we will not be able responsible for balloon conditions kept and stored by receiver. 

3. it’s receiver responsibility to ensure balloons are stored under good conditions to avoid balloon explosion and shrinking i.e. the product is kept in-door, under room temperature not exceeding 26 degrees, and not exposed to direct sunlight.

4. if you need to carry balloon with car or other vehicle, kindly ensure that the air-conditioner has turned on and temperature is below 26 degrees before placing the balloon in the vehicle.1. All our helium balloon can last for at least 6 hours from the time of preparation. It is advisable to add HI-float should you need to to triple your balloon floating time.


2. Upon receiving the products, we will not be responsible with the balloon conditions kept and stored by the receiver.

3. It is the receiver’s responsibility to ensure balloons are stored under good condition to avoid balloon explosion and shrinking i.e. the product is kept in-door, under room temperature not exceeding 26 degrees and not exposed to direct sunlight.

4. If you need to carry the balloons with a car or other vehicle, kindly ensure that the air-conditioner has turned on and temperature is below 26 degrees before placing the balloon in the vehicle.

Bull & Rabbit 5th Anniversary
Terms & Conditions

We are giving more than 50% Discount on Shipping fees, there’s no Promocode needed to be applied. 🙂 
Only for delivery in KL and Selangor (Within Our Coverage Area)
No Self Pick-up is allowed (Please purchase if you are comfortable with this arrangement ya)
Limited to 1 unit per customer
Photo is for illustration purpose
Please take note on the (2) vouchers expiry Date before confirming your delivery date 🙂
*T&C applies

Christmas 2023 
Terms & Conditions

  1. Christmas Promocodes can only be redeemed with no inconjunction with any other promocodes. 
    *No min. purchases | Redeemable for any items at www.bullandrabbit.com.my

  2. Free Gifts 
    (i) Free Gifts With Min. Spend of RM 150
    1 Mini Flower Bouquet *Random Color
    Worth RM 19.90

    (ii) Free Gifts With Min. Spend of RM 199
    3 Mystery Food Gifts
    1 Red Teddy Bear Rose. Wordings on Teddy Bear Rose: Merry Xmas! 
    Worth RM 153.60 

    (iii) 7 Free Gifts With Min. Spend of RM 299
    1 Christmas Foil Balloon
    1 Christmas Mug
    1 Red Teddy Bear Rose. Wordings on Teddy Bear Rose: Merry Xmas! 
    1 Mini Flower Bouquet *Random Color 
    3 Mystery Food Gifts
    Worth RM 203.40 

    All Free Gifts are First come First Serve Basis, While Stock Lasts!